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Sopra Steria awarded joint police customer contact deal

Neil Merrett Published 13 May 2016

New agreement with South Yorkshire and Humberside, valued at up to £41m, could support wider service transformation among North East forces


The police forces of South Yorkshire and Humberside have decided to award Sopra Steria a multi-channel customer contact and resource management solution contract.

Valued at between £11.7m and £41m, the new contract is expected to replace existing arrangements used by both forces with a common IT solution that will support a rethink of how their services operate and are structured.

"It would allow an opportunity to rationalise and align business processes and activities to provide a more cost efficient and an increasingly effective operational delivery platform for the police and its partners," said the contract notice.

"Although initially for use by South Yorkshire and Humberside Police, in the spirit of collaboration the framework is also available to all the ACPO North East Regional Forces to utilise, should they choose to do so."

According to the notice, the award decision was weighted primarily around price considerations, with customer relationship management and communications jointly weighted as the second most important criteria to be met by a preferred supplier.

Both police forces have been working together under a strategic partnership built around efforts to improve efficiency such as by pooling their resources. The two authorities previously pledged last year to look at expanding this work to further areas of collaboration.

In January this year, home secretary Theresa May argued that police forces continue to spend too much money on "fragmented and outdated systems" and that improved collaboration and service sharing was needed between organisations.

Responding to those calls, the Police Federation of England and Wales said at the time that more standardised police systems should be integral to wider service reform. However, the organisation called for robust solutions that can handle workload and not hinder service delivery.

"We acknowledge the significant investment the home secretary has set aside for this area of work, but do have reservations as to what cost the implementation and running costs will have elsewhere on policing service delivery," said the organisation in a statement.

Related articles :

Police Federation responds to Theresa May's technology criticisms

Home secretary unhappy over "lack of digital join up" in police IT

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